How to Collect Course Feedback

This guide shows how to enable feedback widgets in Skill Studio AI to gather learner input on courses via star ratings, thumbs up/down, and text comments. Use it when launching new training modules or after updates to measure effectiveness and drive improvements.

Before You Start

• Skill Studio AI admin account with course creation permissions.

• At least one published course or module ready for learner feedback.

• Access to Settings menu in the Skill Studio AI dashboard.

• Familiarity with your target learner audience and desired feedback types.

Steps

1. Log in to Skill Studio AI dashboard — Access your admin account and navigate to the main dashboard to ensure you have full editing rights for courses and settings.

2. Go to Settings → Feedback — From the dashboard sidebar, select Settings and click the Feedback section to open configuration options for widgets.

3. Choose feedback types — Enable star ratings, thumbs up/down, and/or text comments based on what input you need; toggle each type on to activate it for courses.

4. Set widget placement — Configure prompts to appear at course completion, per module end, or on demand to capture feedback at optimal moments without disrupting flow.

5. Apply changes and test — Save settings, preview a course as a learner, and submit sample feedback to verify widgets display correctly across devices.

6. Publish and monitor — Assign the course to learners, then return to the Feedback page to start reviewing initial responses.

7. Review feedback data — Navigate to the dedicated Feedback page, apply filters by course, rating, or date to analyze trends and identify low-rated content.

Tips & Best Practices

• Start with 2-3 feedback types to avoid overwhelming learners; add more after initial testing.

• Place widgets at module ends for granular insights, especially in multi-section compliance courses.

• Track trends monthly to spot courses needing updates, correlating feedback with completion rates.

• Enable multi-language support in widgets to match your global learner base.

• Export feedback data via SCORM for integration with external LMS analytics tools.

Troubleshooting

Feedback widgets not appearing in courses

Verify settings are saved and course is republished; clear browser cache or test in incognito mode.

No feedback data showing on Feedback page

Check if learners have completed courses with prompts enabled; confirm filters aren't hiding recent entries.

Widget prompts interrupting course flow

Switch placement to "on demand" only and limit to course completion for less intrusive collection.