How to Enable the AI Tutor Concierge

The AI Tutor Concierge provides conversational assistance to learners as they progress through courses, allowing them to ask questions, request explanations, and receive personalized recommendations. Use this guide to activate the tutor for your courses and configure its capabilities.

Before You Start

• Access to a Skill Studio AI account with course creation or editing permissions

• At least one course already created and published in your workspace

• Course content uploaded (PDFs, PowerPoints, SOPs, or policies) that the tutor will reference

• Knowledge Base populated with organizational resources the tutor should access when answering learner questions

• Administrator or instructor role to access course settings

Steps

1. Navigate to Course Settings — Open the course where you want to enable the AI Tutor Concierge. Locate and click the course settings or configuration menu, typically found in the course dashboard or administration panel.

Click on a course title to open the full course preview.

I'll open this course on Building Trust in AI for Financial Services to demonstrate the AI Concierge features.

Click 'Open AI Concierge' to activate your AI learning assistant.

Here's where the magic happens. This button launches your AI learning assistant, ready to help you get the most from your course.

Locate the AI Tutor Toggle — In course settings, find the option labeled "AI Tutor" or "AI Learning Assistant" and toggle it to the "On" or "Enabled" position. This activates the tutor for that specific course.

Click 'Talk to Instructor' to start an interactive conversation with the AI concierge.

The Talk to Instructor feature lets you have a real conversation with your AI concierge about the course material.

Click the instructor video to ask questions or hear explanations.

You can interact directly with the instructor video to ask questions or request deeper explanations on any topic.

How to enable AI Tutor to read from your Organisation Knowledge base?

Click Knowledge Base to access your global AI configuration settings.

Select the Response Style dropdown to adjust how the AI structures its responses.

Choose the Target Audience dropdown to match AI complexity with your learners.

Enter your company-specific context here to inform how the AI generates content and responds to learners.

Enter your Company Context field to view the complete AI Personality configuration panel.

Upload your Reference Files that the AI should reference when generating content.

Enter custom instructions here to guide how the AI tutor interacts with learners during courses.

Review this preview to understand the complete prompt context the AI receives when generating content for your organization.

You're all set!

You now know how to use the AI Learning Concierge to enhance your training experience with interactive features and accessibility tools.

Tips & Best Practices

• Enable the tutor on one pilot course first to test functionality and learner engagement before rolling out to all courses. This allows you to refine Knowledge Base content and review tutor responses before wider deployment.

• Keep your Knowledge Base current and well-organized with clear, concise content. The tutor's answer quality depends directly on the resources available to it, so regularly audit and update reference materials.

• Monitor tutor interactions using analytics dashboards to identify frequently asked questions. Use these insights to enhance course content or update Knowledge Base entries to address common learner confusion points.

• Set learner expectations by including information about the tutor in course introductions or onboarding materials. Explain what the tutor can help with and encourage students to use it for clarification and recommendations.

• The tutor performs best when course content is well-structured with clear learning objectives and segmented lessons. Organize materials logically so the tutor can reference specific sections when answering context-dependent questions.

Troubleshooting

Chat icon does not appear for learners after enabling the tutor

Verify the tutor toggle is fully enabled in course settings. Clear browser cache and refresh the page. Confirm the learner has enrolled in the course and has permission to access it. Check that your Skill Studio AI instance supports the AI Tutor feature for your subscription level.

Tutor provides inaccurate or irrelevant answers to learner questions

Review and enhance your Knowledge Base content to ensure it covers the topics learners are asking about. Audit course material organization to ensure content is clearly labeled and easy for the tutor to reference. Consider providing more specific context in course descriptions so the tutor better understands the learning domain.

Tutor responses are not adapting to learner knowledge level

Enable learner interaction tracking to ensure the tutor has sufficient data about demonstrated knowledge. Initial responses may be generic until the tutor observes learner behavior. Review tutor configuration settings to confirm adaptivity features are active and not restricted by course settings.

Tutor cannot access Knowledge Base information

Verify the Knowledge Base connection is active in course settings. Confirm Knowledge Base content is published and indexed. Check that content categories and tags are properly configured so the tutor can retrieve relevant resources. Test the connection by manually searching the Knowledge Base to ensure it is accessible.